FAQ
Frequently Asked Questions (FAQ)
Welcome to the FOH Furniture FAQ page. Here you will find answers to common questions regarding our commercial furniture solutions, customization options, and ordering process. If you can’t find what you’re looking for, feel free to contact us directly.
General Information
What type of furniture does FOH Furniture specialize in?
We are a premier provider of high-quality commercial furniture. Our expertise spans four main sectors:
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Restaurant & Hospitality: Chairs, booths, tables, and barstools for cafes, bistros, and hotels.
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Office: Executive desks, ergonomic chairs, cubicles, workstations, and conference tables.
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Outdoor: Weather-resistant patio sets, loungers, and umbrellas.
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Event: Specialized seating like ghost chairs and folding chairs, plus LED light boxes for advertising.
What is the difference between FOH Furniture and restaurant supply companies?
FOH Furniture = Furniture specialist
Restaurant supply companies = All-in-one suppliers
This specialization allows FOH Furniture to provide better pricing, deeper inventory, and more customization options than general restaurant suppliers.
Where is your showroom located?
Our showroom is located at 1701 Summit Ave, Suite 4, Plano, TX 75074, USA. We invite you to visit us during business hours to see our quality craftsmanship firsthand.
What are your business hours?
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Monday – Friday: 9:00 AM – 5:30 PM
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Saturday – Sunday: Closed (Available via phone for urgent inquiries at 469-290-2889)
Orders & Customization
Can I customize my furniture?
Yes! We specialize in full-service custom manufacturing. You can choose your own materials, fabrics, and finishes to match your brand’s aesthetic. We even offer “Customer’s Own Material” (COM) services if you have a specific fabric you’d like us to use.
Do you offer design services?
Absolutely. We provide design support, including 3D renderings and space planning, to help you visualize how our furniture will fit in your workspace or restaurant before you commit to a purchase.
Is there a minimum order quantity (MOQ)?
While we cater to large commercial projects, we also have “Deals” and “In-Stock” items available for immediate pickup or smaller orders. Please contact our sales team for specific MOQ requirements on custom-manufactured pieces.
Shipping & Delivery
How long does shipping take?
For in-stock items, we can often ship within 24 hours. For custom commercial packages, our streamlined process typically allows for delivery in approximately 3 to 4 weeks from the date of the order to your door.
Do you ship internationally?
Yes, we serve a global clientele. We have successful project stories spanning from local businesses in Dallas, Texas, to large-scale food courts in Port of Spain, Trinidad.
Can I pick up my order?
Yes, local customers in the DFW area can choose to pick up their orders directly from our Plano, TX warehouse.
Product Care & Quality
What materials do you use for restaurant tables?
We offer a wide variety of durable surfaces, including sintered stone, marble-look tops, and high-quality laminates, paired with heavy-duty metal or wood bases designed to withstand high-traffic commercial use.
Do you provide warranties on your products?
We stand behind the craftsmanship of our furniture. Warranty terms vary by product category (Office vs. Restaurant). Please refer to our Terms and Conditions or speak with your sales representative for specific warranty details on your order.
After Sale Service
Is there any after-sales service?
Yes, we do have a dedicated after-sales service department to assist you.
If you experience any damage or discrepancies upon receiving your products, please contact our after-sales support team at support@fohfurniture.com and provide the following information:
Your order number
Photos or videos showing the issue
A brief description of the problem
Our team will carefully investigate the case and provide you with the most suitable after-sales solution as quickly as possible.
Contact & Support
How can I get a quote for a large project?
The best way to get an accurate quote is to use our Contact Us form or email us at info@fohfurniture.com with your project requirements, floor plans, or desired styles.
Who can I talk to about an existing order?
You can call our main office at +1 469-329-0889. Our dedicated team members are known for their hands-on support and will be happy to provide updates on your delivery or installation.
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